Ground Services Operations Manager Job Vacancy in Cairo, Egypt – Aviation & Airport Services

Job Description

Position:Ground Services Operations Manager

Company:EgyptAir

Location:Cairo, Egypt

Experience:5-7 years in airport ground handling or aviation operations

Education:Bachelor’s degree in Aviation Management, Business Administration or related field

Employment Type:Full-time

Industry:Aviation & Airport Services

Department:Ground Operations

Salary:SSP 180,000 – 240,000 per annum

Vacancies:1

Company Overview

EgyptAir, the national carrier of Egypt, operates a comprehensive network of domestic and international flights, connecting millions of passengers each year. With a legacy spanning over eight decades, EgyptAir is committed to safety, reliability, and exceptional customer service. The airline continuously invests in modern aircraft, cutting‑edge technology, and talent development to maintain its position as a leading player in the aviation industry. As part of its growth strategy, EgyptAir is expanding ground operations across major airports, creating a dynamic environment for professionals seeking career advancement. For more information about EgyptAir’s corporate initiatives, visit https://egyptjobsearch.com.

Job Overview

The Ground Services Operations Manager will lead a team responsible for all ground handling activities at Cairo International Airport, ensuring seamless coordination of aircraft turnaround, passenger services, baggage handling, cargo operations, and safety compliance. This role is pivotal in enhancing operational efficiency, reducing turnaround time, and upholding the highest standards of safety and customer satisfaction. The successful candidate will collaborate with airport authorities, airline partners, and internal departments to drive continuous improvement. Additional insights on regional job markets can be found at https://malawijobsearch.com/job-vacancy-in-malawi/.

Key Responsibilities

• Oversee daily ground handling operations, including aircraft marshaling, pushback, fueling coordination, and passenger boarding.
• Develop and implement standard operating procedures (SOPs) to optimize turnaround times while maintaining safety standards.
• Manage a multidisciplinary team of supervisors, technicians, and customer service agents, providing coaching and performance feedback.
• Coordinate with airport authorities, security agencies, and third‑party service providers to ensure compliance with regulatory requirements.
• Monitor key performance indicators (KPIs) such as on‑time performance, baggage mishandling rates, and customer satisfaction scores.
• Lead incident investigations and root‑cause analyses, implementing corrective actions to prevent recurrence.
• Prepare operational budgets, forecast resource needs, and control expenditures within approved limits.
• Drive continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.

Required Skills

• Strong leadership and team‑building capabilities.
• In‑depth knowledge of airport ground handling processes and international aviation regulations (IATA, ICAO).
• Excellent analytical and problem‑solving skills.
• Proficiency in operational management software and data analytics tools.
• Effective communication and stakeholder management.
• Ability to work under pressure in a fast‑paced environment.

Education

A Bachelor’s degree in Aviation Management, Business Administration, Engineering, or a related discipline is required. Advanced certifications such as IATA Ground Operations, Lean Six Sigma Green Belt, or Project Management Professional (PMP) are advantageous.

Experience

Minimum of 5‑7 years of progressive experience in airport ground handling, airline operations, or related aviation services, with at least 2 years in a supervisory or managerial role.

Salary

The position offers a competitive salary range of SSP 180,000 to 240,000 per year, commensurate with experience and qualifications. Performance‑based bonuses and allowances are also part of the compensation package.

Benefits

• Comprehensive health insurance for employee and dependents.
• Annual leave and paid holidays in line with Egyptian labor law.
• Retirement savings plan and social security contributions.
• Travel concessions on EgyptAir flights.
• Employee assistance program and wellness initiatives.

Training

• Onboarding program covering safety protocols, SOPs, and company culture.
• Continuous professional development through workshops, certifications, and e‑learning platforms.
• Leadership development tracks for high‑potential managers.

Working Environment

The role is based at Cairo International Airport, offering a vibrant, multicultural workplace where teamwork and innovation are celebrated. Employees benefit from state‑of‑the‑art facilities, modern equipment, and a supportive management team dedicated to career growth.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience via the online portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews. For additional guidance on applying to international positions, refer to https://mozambiquejobsearch.com/job-vacancy-mozambique/.

Equal Opportunity Statement

EgyptAir is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, or background.