Front Desk / Guest Services Officer Jobs in Cairo

Company: Atlantis Hotel
Location: Downtown, Cairo, Egypt

Job Overview

Atlantis Hotel is looking for a professional and customer-focused Front Desk / Guest Services Officer to create a welcoming experience for guests. The ideal candidate will manage front desk operations, handle guest interactions, and ensure smooth coordination across hotel departments.

Job Details

• Experience Required: 3 to 7 years
• Career Level: Experienced (Non-Manager)
• Education Level: Bachelor’s Degree
• Salary: Confidential + commission on tour sales + share of tips
• Category: Administration
• Core Skill: Problem Solving

Key Responsibilities

• Greet and welcome guests, ensuring a professional first impression
• Manage check-in and check-out processes, including payment handling
• Respond to guest inquiries via in-person, phone, or email communication
• Coordinate with housekeeping and maintenance teams for room readiness
• Maintain accurate records of reservations and guest accounts
• Provide information on hotel services, local attractions, and transport
• Arrange airport transfers, tours, and sightseeing programs
• Handle guest complaints professionally and escalate when required
• Keep the front desk area organized and well-stocked
• Assist with administrative tasks such as reporting and data entry

Job Requirements

• 3–7 years of experience in hospitality (front desk/reception/guest services)
• Excellent English communication skills (additional languages are a plus)
• Strong interpersonal and customer service skills
• Ability to multitask in a fast-paced environment
• High level of organization and attention to detail
• Flexibility to work shifts, weekends, and holidays
• Strong problem-solving and proactive service approach
• Ability to maintain confidentiality of guest information
• Team-oriented mindset with a collaborative approach

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