E-commerce Fulfillment Coordinator Job Vacancy in Mansoura, Egypt – Retail

Job Description

Position: E-commerce Fulfillment Coordinator

Company: Jumia Egypt

Location: Mansoura, Egypt

Experience: 2-4 years

Education: Bachelor’s degree in Business Administration, Supply Chain Management, or related field

Employment Type: Full-time

Industry: Retail

Department: Operations

Salary: SSP 8,000 – 12,000 per month

Vacancies:1

Company Overview

Jumia Egypt is a leading online marketplace that connects millions of consumers with a wide range of products, from electronics to fashion and home essentials. As part of the broader Jumia Group operating across Africa, the company has established a strong presence in Egypt, offering innovative digital solutions and a customer‑centric approach. With a commitment to growth, sustainability, and technology‑driven logistics, Jumia Egypt continues to expand its fulfillment network, creating numerous Egypt Jobs that support the nation’s digital economy. The company’s culture emphasizes collaboration, continuous learning, and a passion for delivering exceptional service, making it an attractive destination for professionals seeking career opportunities in Egypt.

Job Overview

The E-commerce Fulfillment Coordinator will play a pivotal role in managing end‑to‑end order processing, inventory control, and coordination with warehouse teams to ensure timely delivery of products to customers across the region. This position reports to the Operations Manager and works closely with the logistics, customer service, and technology departments. The role is essential for maintaining high standards of operational efficiency, accuracy, and customer satisfaction, contributing directly to Jumia Egypt’s reputation as a top e‑commerce platform. For more information about the company and its mission, visit https://egyptjobsearch.com/.

Key Responsibilities

• Monitor daily order flow, verify order details, and ensure accurate picking, packing, and shipping.
• Coordinate with warehouse staff to maintain optimal inventory levels and resolve stock discrepancies.
• Track shipment status, manage exceptions, and communicate proactively with customers regarding delivery updates.
• Collaborate with the logistics partners to optimize routing, reduce transit times, and control transportation costs.
• Generate and analyze performance metrics such as order accuracy, fulfillment speed, and return rates.
• Implement process improvements to enhance efficiency, reduce errors, and support scaling operations.
• Maintain compliance with safety standards, company policies, and regulatory requirements.
• Assist in training new warehouse personnel and cross‑functional team members on fulfillment procedures.

Required Skills

• Strong analytical abilities with proficiency in data interpretation and reporting.
• Excellent organizational and multitasking skills in a fast‑paced environment.
• Effective communication skills for internal coordination and customer interaction.
• Proficiency with warehouse management systems (WMS) and Microsoft Office Suite, especially Excel.
• Problem‑solving mindset with a focus on continuous improvement.
• Ability to work collaboratively with cross‑functional teams and external partners.

Education

A bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related discipline is required. Relevant certifications such as APICS CPIM or Lean Six Sigma are advantageous but not mandatory.

Experience

Applicants should have 2‑4 years of experience in e‑commerce fulfillment, warehouse operations, or logistics coordination. Prior exposure to high‑volume order processing environments and familiarity with e‑commerce platforms will be considered a strong asset.

Salary

The compensation package ranges from SSP 8,000 to SSP 12,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives may be offered in line with company policies.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Paid annual leave and public holidays in accordance with Egyptian labor law.
• Professional development budget for courses, certifications, and conferences.
• Employee discount on Jumia marketplace purchases.
• Transportation allowance or company‑provided shuttle service.

Training

• Onboarding program covering company culture, systems, and standard operating procedures.
• Continuous training sessions on warehouse technology, data analytics, and process optimization.
• Mentorship opportunities with senior operations leaders.

Working Environment

The role is based in a modern fulfillment center located in Mansoura, equipped with state‑of‑the‑art technology and safety measures. The work schedule follows standard business hours with occasional flexibility to meet peak demand periods. The environment promotes teamwork, innovation, and a strong focus on delivering superior customer experiences.

Application Process

Interested candidates should submit their updated resume through the Jumia Egypt careers portal. Applications will be reviewed by the recruitment team, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment. Please ensure your application highlights relevant experience and achievements in e‑commerce fulfillment.

Equal Opportunity Statement

Jumia Egypt is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are valued, respected, and given the chance to thrive regardless of gender, age, disability, religion, or background. Our hiring practices support the principles of fairness and transparency, reinforcing our dedication to Employment in Egypt and Hiring in Egypt.