Job Description

ERP IT Technical Support Specialist Jobs in Cairo, Egypt

Company: Compu Master
Location: Maadi, Cairo, Egypt
Job Type: Full-Time
Industry: Information Technology (IT) / ERP Solutions
Experience Required: 1–3 Years
Career Level: Entry Level / Junior Professional
Education: Bachelor’s Degree in Information Technology or Related Field
Salary: Confidential + Performance Bonus

Job Overview

Compu Master, a leading accounting software and ERP solutions provider, is seeking a talented ERP IT Technical Support Specialist to join its technical support team in Cairo. This position is ideal for IT professionals looking to build a career in ERP systems, network administration, system support, and enterprise technology solutions.

Candidates searching for IT jobs in Egypt, technical support jobs in Cairo, ERP support jobs in Egypt, and entry-level IT jobs in Cairo will find this role an excellent opportunity to gain hands-on experience with enterprise software environments.

Professionals seeking broader career opportunities can explore vacancies through ERP IT Technical Support Jobs in Egypt for the latest openings across multiple industries.

Job Responsibilities

Technical Support & Helpdesk Services

• Serve as the primary point of contact for end-users requiring technical assistance.
• Respond to support requests through phone, email, and ticketing systems.
• Diagnose and resolve software, hardware, and connectivity issues.
• Provide remote and on-site technical support when required.
• Maintain high levels of customer satisfaction and service quality.

Candidates interested in IT support jobs in Cairo, helpdesk jobs in Egypt, and computer support jobs in Egypt are encouraged to apply.

Network & Infrastructure Support

• Troubleshoot network services including printing, email systems, internet connectivity, and file sharing.
• Support daily operations of LAN and network infrastructure.
• Configure network devices and maintain connectivity standards.
• Assist with DNS management and Active Directory administration.
• Monitor system performance and network availability.

Software & Hardware Administration

• Install and configure operating systems and enterprise applications.
• Deploy new hardware and software components.
• Perform software updates, security patching, and maintenance.
• Troubleshoot desktops, laptops, printers, and peripheral devices.
• Assist with ERP software implementation and support activities.

IT Security & System Improvement

• Implement IT security measures and access controls.
• Support Group Policy management and operating system security.
• Participate in IT system upgrades and infrastructure enhancements.
• Maintain documentation for technical procedures and configurations.
• Educate employees on IT best practices and cybersecurity awareness.

Professionals searching for network administrator jobs in Egypt, ERP specialist jobs, IT technician jobs in Cairo, and systems support jobs in Egypt will find this role highly relevant.

Education Requirements

Applicants should possess:

• Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or a related discipline.
• Relevant technical certifications will be considered an advantage.
• Additional training in Microsoft technologies, networking, or virtualization is beneficial.

Candidates seeking graduate IT jobs in Egypt, computer science jobs in Cairo, and entry-level technology jobs in Egypt are welcome to apply.

Experience Requirements

The ideal candidate should have:

• 1–3 years of experience in IT technical support or system administration.
• Experience supporting Windows operating systems and enterprise applications.
• Knowledge of Active Directory, DNS, Group Policy, and system patching.
• Hands-on experience with hardware troubleshooting and maintenance.
• Familiarity with ERP environments and business software support.

Experience in IT support engineer jobs in Egypt, ERP implementation jobs, network support jobs in Cairo, and desktop support jobs in Egypt will be advantageous.

Required Skills & Competencies

Successful candidates should demonstrate:

• Strong technical troubleshooting skills
• Windows Server administration
• Active Directory management
• Group Policy configuration
• DNS administration
• Network support expertise
• Hardware diagnostics
• Software installation and configuration
• Email system support
• ERP application support
• LAN infrastructure management
• Cybersecurity awareness
• Technical documentation skills
• Customer service orientation
• Analytical problem-solving abilities

Candidates interested in information technology jobs in Egypt, technical support engineer jobs, network administration jobs, and IT careers in Cairo should possess these capabilities.

Preferred Technical Knowledge

Additional experience with the following technologies will be beneficial:

• Linux operating systems
• VMware virtualization platforms
• Backup and recovery solutions
• System monitoring tools
• Enterprise ERP applications
• Cloud-based IT services
• Security and compliance standards

Professionals exploring regional technology opportunities may also review openings through ERP IT Technical Support Jobs in Morocco for emerging IT careers across North Africa.

Training & Career Development

Compu Master offers opportunities for continuous professional growth through:

• ERP software training programs
• Microsoft technologies certification support
• Networking and infrastructure workshops
• IT security awareness programs
• Technical mentoring and coaching
• Exposure to enterprise-level IT environments
• Career progression opportunities within the organization

Salary & Benefits

Compensation Package

• Competitive salary structure
• Performance-based bonus opportunities
• Technical training programs
• Professional development support
• Exposure to advanced ERP technologies
• Long-term career growth prospects

Additional benefits will be discussed during the interview process.

Why Join Compu Master?

This position offers the opportunity to:

• Work with leading ERP and accounting software solutions.
• Develop expertise in enterprise IT support and infrastructure management.
• Gain practical experience with networking and security technologies.
• Build a strong foundation for future IT and systems administration careers.
• Join a professional and technology-driven work environment.

Candidates searching for jobs in Cairo Egypt, IT jobs in Maadi, technical support jobs in Cairo Egypt, ERP jobs in Egypt, network engineer jobs in Cairo, system administrator jobs in Egypt, desktop support jobs, IT specialist jobs in Egypt, helpdesk support jobs in Cairo, jobs in Giza Egypt, technology jobs in North Africa, professional IT careers, and computer network jobs in Egypt are encouraged to apply.

For additional regional career opportunities, candidates may also explore vacancies through ERP IT Technical Support Jobs in Angola.

Application Process

Interested and qualified candidates should submit an updated CV highlighting their technical skills, certifications, and relevant IT support experience.

Only shortlisted candidates will be contacted for interviews and technical assessments.