Job Description

Customer Service Executive Job in Maadi, Cairo, Egypt

Job Overview

A leading confidential company is hiring a Customer Service Executive / Call Center Representative for its operations in Maadi, Cairo, Egypt. This opportunity is ideal for entry-level candidates, fresh graduates, and junior professionals who have strong communication skills and want to build a career in customer support, call center services, and client relationship management.

This position offers a competitive net salary package, attractive performance bonuses, and a professional work environment with growth opportunities.

Candidates with B1+ English proficiency and excellent communication abilities are encouraged to apply.

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Customer Service Executive – Call Center Jobs in Maadi, Cairo

Job Location

Maadi, Cairo, Egypt

Employment Type

Full-Time

Career Level

Entry Level / Junior Level / Fresh Graduate

Industry

Customer Service | Call Center | Client Support

Salary & Benefits

The company offers an attractive compensation package including:

• 12,400 EGP Net Salary
• 3,000 EGP Top Achievers Bonus
• 2,000 EGP Referral Bonus
• Performance-based incentives
• Professional workplace environment
• Career growth opportunities in customer support and call center operations
• On-the-job training for selected candidates

Professionals looking for customer service jobs in Egypt, call center jobs in Cairo, and English-speaking jobs in Egypt may find this opportunity highly rewarding.

Key Job Responsibilities

The selected candidate will handle customer interactions and support daily call center operations. Responsibilities include:

• Answer inbound customer calls professionally and efficiently
• Provide accurate information about products and services
• Resolve customer concerns and complaints promptly
• Maintain a positive customer experience during every interaction
• Escalate unresolved issues to the relevant department when necessary
• Maintain customer records and update internal systems
• Meet daily productivity and customer satisfaction targets
• Support client retention and service quality improvement initiatives
• Ensure compliance with company communication standards
• Deliver excellent customer care and problem-solving support

Candidates interested in customer support jobs, voice process jobs, BPO careers, and client service roles in Cairo are encouraged to apply.

Education Requirements

Applicants should meet the following educational qualifications:

• Bachelor’s Degree is mandatory
• Graduates only are eligible to apply
• Fresh graduates are welcome

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Experience Requirements

To qualify for this role, applicants should have:

• 1 to 3 years of experience in customer service, call center, BPO, telesales, or client support roles preferred
• Fresh graduates with strong English communication may also be considered
• Experience handling customer complaints or support tickets is an advantage

Skills & Competencies

Ideal candidates should possess:

• English proficiency level: B1+ or above
• Strong verbal and written communication skills
• Excellent listening and interpersonal skills
• Ability to work in a fast-paced call center environment
• Problem-solving and conflict resolution skills
• Basic computer proficiency and CRM familiarity
• Time management and multitasking abilities
• Positive attitude and customer-first mindset

Applicants searching for English call center jobs in Egypt, customer care jobs in Cairo, and entry-level jobs in Egypt will benefit from this opportunity.

Training & Career Growth

The organization provides professional exposure and workplace learning opportunities, including:

• Customer handling and communication training
• Call center workflow orientation
• Service excellence and customer satisfaction practices
• Performance improvement coaching for top achievers
• Career advancement opportunities within customer operations and support teams

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Why Join This Opportunity?

This role is ideal for candidates looking to establish a career in:

• Customer Service Jobs in Egypt
• Call Center Jobs in Cairo
• BPO and Client Support Careers
• English Speaking Jobs in Egypt
• Entry-Level Customer Care Roles
• Graduate Jobs in Egypt

With attractive salary benefits, performance bonuses, and professional development support, this opportunity provides a strong starting point for ambitious professionals in the customer service industry.