Job Description

Senior Application Support Engineer Job at GET Group Egypt

Job Overview

Are you an experienced Application Support Engineer or Software Support Specialist looking to advance your career in the IT and technology sector in Egypt? GET Group Egypt is hiring a Senior Application Support Engineer to join its technical team in 6th of October, Giza.

This is an exciting opportunity for professionals with expertise in application support, software troubleshooting, database management, enterprise systems, IT infrastructure, system integration, SQL scripting, Linux administration, production support, technical troubleshooting, customer support, and software deployment.

The successful candidate will be responsible for deploying, configuring, integrating, testing, troubleshooting, and maintaining enterprise software solutions while supporting both User Acceptance Testing (UAT) and production environments.

Candidates interested in technology careers, enterprise software management, database administration, and IT operations can also explore support engineer jobs in Egypt for broader employment insights and career opportunities in Egypt.

Job Title

Senior Application Support Engineer

Company Information

Company: GET Group Egypt
Location: 6th of October, Giza, Egypt
Job Type: Full-Time
Industry: Information Technology (IT) & Software Services
Category: Software Support, Application Management, Technical Support

GET Group Egypt delivers technology-driven solutions focused on software systems, enterprise applications, technical support, and digital transformation. The organization offers professionals an opportunity to work on complex systems, cross-functional collaboration, and enterprise-level application environments.

Job Purpose

The primary purpose of this role is to ensure the smooth deployment, integration, maintenance, troubleshooting, and operational support of enterprise software applications.

The selected professional will collaborate with technical teams, business stakeholders, and customers to maintain system stability, application availability, database integrity, and operational performance.

This role is ideal for professionals experienced in software engineering support, enterprise applications, SQL databases, cloud and server environments, networking systems, Linux servers, middleware systems, and incident resolution.

Professionals exploring technology and engineering employment across international markets may also review opportunities via support engineer jobs in Ghana for regional employment trends and professional development.

Key Duties and Responsibilities

Application Deployment & System Integration

• Deploy, configure, and integrate software solutions according to technical and business requirements.
• Perform system testing to ensure functionality, reliability, and performance.
• Support software implementation and deployment activities.
• Ensure enterprise applications are optimized for operational use.

Application Support & Troubleshooting

• Troubleshoot software issues during UAT (User Acceptance Testing) and live production phases.
• Investigate incidents and resolve technical application problems.
• Monitor application health and system performance.
• Provide root cause analysis and recommend corrective actions.

Database Administration & Scripting

• Perform database scripting using Microsoft SQL Server and Oracle Database systems.
• Maintain data integrity and database performance.
• Support database troubleshooting and system optimization.
• Assist with data management and reporting activities.

Customer Support & Technical Assistance

• Deliver technical support to users and customers.
• Provide application training and user guidance.
• Respond to technical support requests and system-related concerns.
• Ensure excellent customer experience and service delivery.

Incident Management & Collaboration

• Work closely with cross-functional teams to resolve incidents and operational issues.
• Utilize ticketing systems for incident tracking and issue resolution.
• Participate in technical troubleshooting discussions.
• Maintain documentation of technical problems and solutions.

Infrastructure & Maintenance Support

• Support scheduled after-hours maintenance activities when necessary.
• Manage and troubleshoot environments involving:
  • IIS (Internet Information Services)
  • Apache Tomcat
  • RabbitMQ
  • Linux operating systems
  • Networking systems
• Ensure system uptime and business continuity.

Candidates seeking international IT opportunities and digital transformation careers may also benefit from labor market resources at support engineer jobs in Uganda to understand technology recruitment patterns across Africa.

Required Education and Qualifications

Applicants should possess:

• A Bachelor’s Degree in Engineering, Computer Science, Information Technology, Software Engineering, or a related field

Relevant certifications in Database Administration, Linux Systems, Networking, Cloud Technologies, or Software Support will be considered an added advantage.

Experience Requirements

Candidates should meet the following criteria:

• Minimum 5+ years of experience in Application Support or Software Support
• Hands-on experience supporting enterprise software applications
• Strong exposure to production support environments
• Experience handling software deployment and UAT support
• Knowledge of technical troubleshooting and incident management

Previous experience in IT support, enterprise systems, middleware support, system administration, software implementation, database administration, or DevOps-related environments is highly desirable.

Required Technical Skills

The ideal candidate should demonstrate strong proficiency in:

Database Technologies

• Microsoft SQL Server
• Oracle Database
• SQL scripting and database management

Infrastructure & Middleware

• IIS Server
• Apache Tomcat
• RabbitMQ
• Linux Operating Systems
• Networking fundamentals

Technical Support Tools

• Ticketing and incident management systems
• System monitoring tools
• Production environment troubleshooting

Core Competencies

• Strong analytical thinking
• Problem-solving and troubleshooting ability
• Excellent communication skills
• Attention to detail
• Ability to work under pressure
• Time management and multitasking

Salary and Benefits

Salary: Competitive salary package (not publicly disclosed)

Potential employment benefits may include:

• Professional technical training
• Career growth opportunities
• Exposure to enterprise technologies
• Collaborative work environment
• Skill development in modern IT systems
• Cross-functional project experience

Training and Career Development

GET Group Egypt supports employee growth through:

• Technical system training
• Enterprise application management exposure
• Database and infrastructure learning opportunities
• Customer support and communication enhancement
• Advanced troubleshooting and problem-solving development
• Cross-functional team collaboration

Job Location

6th of October City, Giza, Egypt

This role may require occasional support outside standard working hours for planned maintenance and production system requirements.

How to Apply

Interested and qualified candidates should prepare:

• Updated Curriculum Vitae (CV)
• Relevant academic and professional certifications
• Supporting technical experience documents (if required)

Applications should be submitted through the company’s official recruitment process.

Only shortlisted candidates will be contacted for the next stage of recruitment.