Customer Care Representative Jobs in Cairo
Job Description
Company: VOIS Egypt
Location: Cairo, Egypt
Job Overview
VOIS Egypt is seeking enthusiastic and customer-focused individuals to join its Customer Care team. This role is ideal for fresh graduates or early-career professionals looking to build a strong foundation in customer service within a dynamic and fast-paced environment.
Job Details
- Experience Required: 0 to 3 years
- Career Level: Entry Level (Junior / Fresh Graduate)
- Education Level: Bachelor’s Degree
- Salary: Confidential
- Category: Customer Service / Support
- Focus Area: Customer Care
Key Responsibilities
- Respond to customer inquiries via phone, email, or chat in a professional manner
- Resolve customer issues by identifying problems and providing accurate solutions
- Maintain detailed records of interactions in the CRM system
- Escalate complex issues to relevant departments when necessary
- Meet or exceed performance targets such as response time and customer satisfaction
- Stay updated on company products, services, and policies
- Collaborate with team members to ensure seamless service delivery
- Participate in training sessions to enhance skills and knowledge
- Follow company policies and compliance standards
- Collect customer feedback to support continuous improvement
Job Requirements
- Fluent in English (C1 level is mandatory)
- Bachelor’s degree (graduates only)
- Egyptian nationality required
- Strong communication and interpersonal skills
- Open to both males and females
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