Customer Experience Manager Job Vacancy in Qena, Egypt – Telecommunications

Job Description

Position: Customer Experience Manager

Company: Orange Egypt

Location: Qena, Egypt

Experience: 5+ years in customer experience management, preferably within the telecommunications sector

Education: Bachelor’s degree in Business Administration, Marketing, Communications or related field

Employment Type: Full-time

Industry: Telecommunications

Department: Customer Experience

Salary: 150,000 – 250,000 SSP per annum

Vacancies:1

Company Overview

Orange Egypt is a leading mobile network operator in the country, delivering innovative digital services to millions of customers across urban and rural areas. As part of the global Orange Group, the company combines local market expertise with international best practices, fostering a culture of continuous innovation, sustainability, and social responsibility. Orange Egypt’s commitment to digital inclusion, high‑quality network coverage, and superior customer service makes it a top employer for professionals seeking dynamic career opportunities in Egypt. The organization continuously invests in cutting‑edge technologies such as 5G, IoT, and cloud services, positioning itself at the forefront of the telecommunications industry.

With a strong focus on employee development, Orange Egypt offers a collaborative environment where talent can thrive, contribute to transformative projects, and shape the future of connectivity in Egypt. The company’s values of integrity, customer focus, and agility are reflected in every aspect of its operations, making it an attractive destination for ambitious professionals.

Job Overview

The Customer Experience Manager will lead Orange Egypt’s initiatives to enhance the overall experience of its subscribers in the Qena region and beyond. This role is pivotal in translating customer insights into actionable strategies that drive satisfaction, loyalty, and revenue growth. The manager will work closely with cross‑functional teams—including Marketing, Sales, Product Development, and Operations—to design and implement programs that address pain points, streamline service delivery, and promote a customer‑centric culture.

Orange Egypt is actively hiring in Egypt and this position offers a unique platform to influence the telecom landscape while advancing your career. For more information about the company’s vision, visit the main website https://egyptjobsearch.com. Additional resources on regional job markets can be found at https://ugandajobssearch.com/ and https://mauritiusjobsearch.com/.

Key Responsibilities

• Develop and execute a comprehensive customer experience strategy aligned with Orange Egypt’s business objectives.
• Analyze customer journey data, NPS, CSAT, churn metrics, and feedback to identify improvement opportunities.
• Lead cross‑functional projects aimed at reducing service friction, enhancing digital touchpoints, and increasing self‑service adoption.
• Collaborate with Marketing to design targeted communication campaigns that reinforce brand promise and drive engagement.
• Implement training programs for frontline staff to ensure consistent, high‑quality interactions.
• Monitor and report on key performance indicators, presenting insights to senior leadership.
• Manage a team of customer experience analysts and specialists, fostering a culture of data‑driven decision making.
• Stay abreast of industry trends, emerging technologies, and best practices in telecom customer experience.

Required Skills

• Strong analytical abilities with proficiency in data visualization tools (e.g., Power BI, Tableau).
• Excellent communication and stakeholder management skills.
• Proven experience in designing and implementing CX programs in a telecom or related environment.
• Leadership capabilities with experience managing multidisciplinary teams.
• Strategic thinking combined with a hands‑on execution mindset.
• Fluency in Arabic and English, both written and spoken.

Education

A bachelor’s degree in Business Administration, Marketing, Communications, or a related discipline is required. Candidates holding a master’s degree or relevant certifications (e.g., CXPA, PMP) will be given preference.

Experience

Minimum of five years of progressive experience in customer experience management, preferably within the telecommunications sector. Demonstrated success in improving NPS, reducing churn, and leading cross‑functional initiatives is essential.

Salary

The compensation package ranges from 150,000 to 250,000 SSP per year, commensurate with experience and qualifications. The package includes performance‑based bonuses, health insurance, and other employee benefits.

Benefits

• Competitive salary with annual performance bonus.
• Comprehensive health and life insurance coverage.
• Retirement savings plan.
• Generous paid time off and public holidays.
• Professional development allowance and tuition reimbursement.
• Employee discount on Orange services and devices.

Training

• Onboarding program covering Orange Egypt’s culture, systems, and CX tools.
• Continuous learning opportunities through internal academies and external certifications.
• Leadership development tracks for high‑potential managers.

Working Environment

Orange Egypt offers a modern, collaborative workspace equipped with the latest technology. The Qena office promotes a flexible work arrangement, encouraging a healthy work‑life balance. Employees benefit from an inclusive culture that values diversity, innovation, and employee well‑being.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the Orange Egypt careers portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an initial interview.

Equal Opportunity Statement

Orange Egypt is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, age, disability, religion, or sexual orientation. All qualified applicants will receive consideration for employment without regard to any protected characteristic.