Monitor
Job Description
Company: Mico World Limited –
Location: Maadi, Cairo, Egypt
- Experience Needed:: More than 1 year
- Career Level:: Experienced (Non-Manager)
- Education Level:: Bachelor’s Degree
- Salary:: 15000 to 20000 HKD Per Month
- Job Categories:: Customer Service/Support
- Information Technology (IT): Information Technology (IT)
Job Description
Responsibilities:
- Monitor and evaluate customer interactions across various channels (phone, email, chat) to ensure adherence to quality standards and company policies.
- Identify trends and patterns in customer feedback to pinpoint areas for process improvement.
- Provide constructive feedback and coaching to representatives to enhance their skills and performance.
- Collaborate with other teams to implement changes and improvements based on monitoring findings.
Job Requirements
- Experience: Minimum of 1-3 years of experience in a customer service
- Skills: Proven ability to monitor and evaluate customer interactions, identify areas for improvement, and provide constructive feedback.
- Customer Service Expertise: Strong understanding of customer service principles and best practices.
- Communication Skills: Excellent written and verbal communication skills.
- Customer Satisfaction Focus: A genuine desire to improve customer satisfaction and deliver exceptional experiences.
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